OUR SERVICES Impressing with Performance

To ensure your customers are satisfied down to the last detail, we dive into administration behind the scenes: We can handle damage recording, contract management, individual administrative tasks, complaint processing, delay notifications, email communication, web chats, ticketing systems, and much more. Important for you: You’ll enjoy smooth operations and noticeably relieve your team.

Sales is the engine of your company – when sales stall, everything starts to sputter. At the same time, professional selling is time-consuming. After all: No effort, no revenue. Therefore, our proposal is to let us support you confidently in this sensitive area. This gives you the necessary freedom to focus fully on growing your business.

Offer your customers convenient identity verification by video. Together with our partner, we complete the entire process quickly, securely, and in compliance with legal requirements. What your customer needs: internet access, a computer with webcam or a smartphone or tablet, and a valid ID document. What your customer thinks: “Wow, that was easy.”

It’s incredible how rapidly the tool landscape has changed since Artificial Intelligence entered the scene. We always keep an eye on current developments, recognize what makes sense, and implement the best systems for our customers – for example, to accelerate their service processes and optimize transaction volume. This not only makes many things easier but also secures you a sustainable competitive advantage.

As forward thinkers, co-thinkers, and consultants for UX and business process optimization, we also look under your hood. With usability analyses, process mapping, and the optimization of your customer journeys, we identify weak points, simplify procedures, and design user-friendly solutions. This ensures increased efficiency and, as you might guess, noticeably higher customer satisfaction.

Even though Goethe once complained: “Why wander far? See, good lies so near!” – there are solid reasons for our nearshoring offering. For one thing, work abroad is simply cheaper, that’s a fact. For another, this applies without compromising on quality. With hello.de, you have the choice: Excellent customer service in German takes place where you want it – abroad or in Goethe’s homeland.

Financial consulting requires the utmost care – after all, it often involves far-reaching decisions. With hello.de, you’re choosing a certified partner who brings everything needed to advise your customers and conclude loan agreements for you: the permission according to § 34c Trade Regulation, profound expertise, and consistently professional conduct.

Sensitive topics require sensitive handling: With our PCI-DSS certified infrastructure, we guarantee the highest data security and compliance. This makes us a trustworthy partner for the banking and finance industry: We advise your customers, process payments, and manage securities and receivables – discreetly, professionally, and absolutely reliably.

Many swear by “Zero Inbox,” aiming to have as few emails as possible in their inbox. For us, it’s exactly the opposite – we can’t get enough of them. Because every message is an opportunity to relieve you by handling your customer inquiries: friendly, fast, and effective – and always maintaining the desired and necessary service levels.

Where there are people, there are emotions. This is especially true for social networks, which can sometimes be delicate terrain for companies. Striking the right tone here is crucial – empathetic in approach, factual in solution, and purposeful in communication. We not only have modern monitoring technology but also empathetic personnel – so we can offer you transparent, proactive service that prevents potential “shitstorms” from developing in the first place.