Without exception, everyone should feel comfortable with us – at all times. Respect and mutual appreciation are therefore our first commandment.
OUR DRIVE
OUR DRIVE It's only good when it's excellent
Those who know us know: We’re not big on superlatives. However, and this is the one exception, there is one field where we always strive for the maximum achievable.
Providing our clients with service that’s excellent in every aspect – that’s what drives us.
More than 1,000 employees work towards this goal every day, together from the ground floor to management level. What we achieve time and time again through ambition, commitment, and team spirit are first-class results (okay, that was the second exception).
But we don’t just excite our clients at the finish line – we do it right from the starting blocks: through highest quality (Hey, all good things come in threes!), which is reflected in our ISO certifications and banking approvals, among other things.
Shall we start running together?
OUR SPECIALISTS AND MANAGERS
OUR SPECIALISTS AND MANAGERS With Heart and Mind
What distinguishes our team is expertise, experience, and passion: We’re passionate about our work – and about your challenges. Creative in thinking and empathetic in interaction, we create a corporate culture that drives us to peak performance every day. Get to know the people who make the difference for you with their dedication.
OUR VALUES AND CULTURE
OUR VALUES AND CULTURE We are family!
“We are family” isn’t just a great song by Sister Sledge – it’s also the big bracket that holds hello.de together. Because where more than 1,000 people work together, you can only move forward when you treat each other with understanding and tolerance – just like in a big family. And that’s why everyone feels at home here: from our employees at our locations in Germany, Bulgaria, and Romania to our numerous clients.
Some things really don’t matter to us at all. Like how old someone is or where they come from. Religion, sexual orientation, or socio-cultural background don’t play any role for us either. What is important to us, however, is that the people who work at hello.de bring team spirit, are open with each other, and treat each other with respect. (Oh, and they should like songs. Like these, for example.)
Respect and Appreciation
100 % Customer Focus
Compromises are democratic and therefore good – except when it comes to attitude. Our unwavering principle is: The customer is always at the center.
Flat Hierarchies
Being owner-managed ensures short communication paths and quick decisions. We replace elaborate coordination processes with direct conversations.
Tolerance and Variety
Acceptance is the first step towards tolerance. We accept everyone as they are and welcome diverse people who enrich our team.
Fairness and Diversity
In every large family, there are small frictions. Things should always be fair – and different opinions should have their chance to be heard.
galerie
#HAPPYCUSTOMERMAKERS
#HAPPYCUSTOMERMAKERS We simply do it well!
You have high standards – we deliver at the highest level. We achieve this through strong teamwork, cutting-edge technologies, and above all, through the joy we take in what we do.
On the other hand, it’s our deeply rooted understanding of our actual mission that sets us apart and distinguishes us. So when you think of hello.de, don’t think of a call center. Think of happycustomermakers.
HELLO, FACTS]
HELLO, FACTS] Your experienced partner for reliable outsourcing
7
Locations in 3
countries
countries
43
Nationalities
900 k
Customer contacts per month
1000+
Employees
10+
Years of experience
40+
Client projects
24/7/365
Availability
INDUSTRIES
INDUSTRIES One point of contact for many industries
With a quarter century of experience, we can rightfully say: We know our stuff! And that’s true across multiple industries – because we understand the specific requirements down to the last detail and know what our clients expect from us.
TELECOMMUNICATIONS
From DSL to mobile services
E-COMMERCE
From lifestyle to food
BANKING
From branch banks to direct banking
FINANCE
From credit to wealth
INSURANCE
From protection to provision
TELECOMMUNICATIONS
From DSL to mobile services
E-COMMERCE
From lifestyle to food
BANKING
From branch banks to direct banking
FINANCE
From credit to wealth
INSURANCE
From protection to provision
RETAIL
From furniture to electronics
TRAVEL AND TOURISM
From near to far
INDUSTRY
From manufacturing to services
AUTOMOTIVE
From eco to luxury
RETAIL
From furniture to electronics
TRAVEL AND TOURISM
From near to far
INDUSTRY
From manufacturing to services
AUTOMOTIVE
From eco to luxury
TELECOMMUNICATIONS
From DSL to mobile services
E-COMMERCE
From lifestyle to food
BANKING
From branch banks to direct banking
FINANCE
From credit to wealth
INSURANCE
From protection to provision
RETAIL
From furniture to electronics
TRAVEL AND TOURISM
From near to far
INDUSTRY
From manufacturing to services
AUTOMOTIVE
From eco to luxury
HELLO, WORLD
HELLO, WORLD Our Locations
Each of our offices, whether in Germany, Bulgaria, or Romania, has a special mission: to make things as comfortable as possible for our employees. Through central locations, high-quality equipment, and an inspiring atmosphere. This is how we create an environment at each of our seven locations where everyone can easily give their best. Additionally, and this is important: Due to our choice of locations, we work in GDPR compliance everywhere and are subject to EU legislation.
Onshore
04
Nearshore
03
WHO WE DELIGHT
It's just that way: Our customers are the best
kontakt
kontakt Let's achieve your goals
You’ve got a good feeling so far? Perfect, let’s start a conversation: Contact us without obligation, and together we’ll find out if we’re the right partner for you.
